Item List
Cancellations/Refunds
All bookings for the September October 2023 school holidays can not be cancelled/credited from Monday 18 September 2023. The fee is still payable once you have booked as we have rostered our staff and ordered/paid for activity fees. Cancellations received before that date through the cancellation form https://kidsdomain.biz/change-of-bookings-notice-form/ will be fully credited less the administration fee of $5 per day/per child. Children that have 1:1 supervision arranged is still payable once invoice has been issued. Refunds/Credits are not available from invoice date as your supervisor has been rostered on to support your child. Cancellations can be completed here
Kids Domain are at full capacity with children that require extra support, so no new bookings will be accepted at this time unless your child can be part of a 1:10 ratio
WINZ subsidy applicants that do not have an account with Kids Domain including if you are applying for a new subsidy applications are required to pay the full amount upfront or have started weekly installments already to Kids Domain (before care will commence). Once WINZ have made full payment of your account the difference or full amount will be refunded back to you. However if you can provide a letter/email confirming your subsidy has been approved before the school holidays start, hours approved and the subsidy rate you qualify for then this will not need to be paid before care commences. The cut off for New WINZ subsidy applications is 2 weeks before the school holidays start, this is due to slower processing by Work and Income for school holidays
Full payment must be made within 2 working days of invoice to qualify for this discounted rate.
Full payment must be made within 2 working days of invoice to qualify for this discounted rate.
To lesson the financial burden we offer this plan: Regular scheduled weekly payments with full balance paid by FRIDAY 6 October 2023. Your first weeks payment must be recieved before your child can start. Overdue accounts will incur late payment fees (refer to terms on booking)
WINZ Subsidies/Credit Accounts
WINZ subsidy applicants that do not have an account with Kids Domain including if you are applying for a new subsidy applications are required to pay the full amount upfront or have started weekly installments already to Kids Domain (before care will commence). Once WINZ have made full payment of your account the difference or full amount will be refunded back to you. However if you can provide a letter/email confirming your subsidy has been approved before the school holidays start, hours approved and the subsidy rate you qualify for then this will not need to be paid before care commences. The cut off for New WINZ subsidy applications is 2 weeks before the school holidays start, this is due to slower processing by Work and Income for school holidays